Subject: Important Update: Transition to New Jeppesen Services Platform

Dear Jeppesen Community,

Effective July 21, 2025, our Business Aviation website, https://my.jeppesen.com/BA, will be retired. To access your Jeppesen services, including site key management, please visit https://shop.jeppesen.com.

If you already have credentials for shop.jeppesen.com, simply log in to your account and select "Manage Site Keys" from the Home page. If you do not have credentials yet, you will need to create a new username and password by visiting: https://shop.jeppesen.com/register-flow/. This will allow you to associate your existing account number. When prompted with 'Do you have an account with Jeppesen?', please select "Yes." Your account number should be formatted as: 1234567. Make sure to select "Company" as the account type and enter your ACCOUNT number, which can be found on your invoice. Please ensure that the required fields, including Company name and Zip code, match the details associated with your account.

For any questions or support, please reach out to the appropriate contact based on your region:

AMER region: ba-customerservice@jeppesen.com
EMEA region: FraBizav@boeing.com
APAC region: apac_bizav@jeppesen.com

Thank you for your attention to this important update.